If your business goes on holiday….

At the end of the year, offices often become near-ghost towns, with a significant percentage of employees taking time off to visit relatives or just enjoy the holidays. The trick is to make sure there’s at least a skeleton crew on hand, and it’s a good idea to work out the details early. Imagine what would happen if an American company neglected to plan for the Muslim holiday Eid, and as a result, one guy gets stuck handling calls that a workforce of perhaps 20 people would usually field.

Continue reading “If your business goes on holiday….”